Privacy Policy
Flexi Cars Taxis Godalming respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us about our taxi services. This Privacy Policy explains what information we may collect, how we use it, and the choices and rights available to you.
Information We Collect
We may collect personal information when you contact us, submit an enquiry, request a fare, or use features available through our website.
This information may include:
Your name
Telephone number
Email address
Pickup location
Destination
Journey date and time
Passenger or journey details
Information you include in forms or messages
Technical information relating to your use of our website
We only collect information that is reasonably necessary to respond to enquiries, provide our services, operate the website, or meet our legal obligations.
How We Use Your Information
We may use the information you provide to:
Respond to your enquiries
Provide fare or journey information
Arrange or manage taxi and airport transfer services
Communicate with you regarding your journey
Provide customer support
Improve our website and services
Maintain the security and performance of our website
Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes that are incompatible with the reason it was collected.
Fare Calculator and Booking Information
Our website may provide a fare calculator or booking-related functionality. Information entered into these features may be processed to calculate fares, respond to booking requests, or provide relevant journey information.
Where a third-party service is used to provide booking, calculator, payment, mapping, or similar functionality, information may also be processed by that provider according to its own privacy practices.
Contact Forms
When you submit a contact form, we may collect the information you enter so that we can respond to your enquiry and provide the requested assistance.
Please only provide information that is relevant to your enquiry or journey.
Telephone and Direct Enquiries
If you contact Flexi Cars Taxis Godalming by telephone or another direct communication method, we may use the information you provide to respond to your request, arrange your journey, or provide customer support.
Cookies
Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site, improve performance, and support analytics or other website features.
Some cookies may be necessary for the website to operate, while others may depend on your preferences or consent where required by law.
You can manage cookies through your browser settings and, where available, through the cookie controls provided on our website.
Analytics and Website Usage
We may use analytics tools to understand how visitors interact with our website. These tools may collect information such as pages visited, device and browser information, approximate location based on technical data, referral sources, and interactions with website features.
This information helps us understand website performance and improve the experience for visitors.
Third-Party Services
Our website may use third-party services for functions such as analytics, maps, forms, fare calculations, booking functionality, website hosting, or other technical services.
These providers may process certain information when you interact with their services. Their processing of personal information may also be governed by their own privacy policies.
How We Share Your Information
We do not sell your personal information.
We may share information with service providers where reasonably necessary to operate our website, respond to your request, provide our services, or comply with legal requirements.
Where third parties process personal information on our behalf, we aim to use appropriate providers and safeguards in accordance with applicable data protection requirements.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website or electronic communication system can guarantee absolute security.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining appropriate business records, and meeting legal or regulatory obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
Your Data Protection Rights
Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain types of processing
Request transfer of your information where applicable
Withdraw consent where processing is based on consent
These rights may be subject to legal conditions and exceptions.
Children’s Privacy
Our website and taxi services are not intended to collect personal information directly from children without appropriate involvement from a parent, guardian, school, organisation, or other responsible person where required.
External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or how personal information is processed.
Any updated version will be published on this page.
Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise your data protection rights, please contact Flexi Cars Taxis Godalming.
Phone: 01483 399150
Email: info@flexicarstaxis.co.uk
Complaints
If you have concerns about how your personal information has been handled, please contact us first so we can try to resolve the matter.
You may also have the right to make a complaint to the UK Information Commissioner’s Office (ICO), the independent authority responsible for data protection in the United Kingdom.
